Refund Policy
Returns
Our policy lasts 7 days. If 7 days have
gone by since your purchase, unfortunately we can’t offer you a refund or
exchange for our software products.
To be eligible for a return for GPS Devices
if it doesn’t work, your item must be under Warranty and in the same condition
that you received it. It must also be in the original packaging.
To complete your return, we require a
receipt or proof of purchase.
Please do not send your purchase back
to the manufacturer.
There are certain situations where only
partial refunds are granted: (if applicable)
Any item not in its original condition,
is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7
days after delivery
Refunds (if applicable)
Once your return is received and
inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund
will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet,
first check your bank account again.
Then contact your credit card company,
it may take some time before your refund is officially posted.
Next contact your bank. There is often
some processing time before a refund is posted.
If you have done all of this and you
still have not received your refund yet, please contact us at admin@gennissi.com
Sale items (if applicable)
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are
defective or damaged. If you need to exchange it for the same item, send
us an email at admin@gennissi.com
We won’t provide Gift Card as for now.
Shipping
You will be responsible for paying for
your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time
it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75,
you should consider using a trackable shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.
Gennissi Technologies
Contact
Email: admin@gennissi.com